Old-style Japanese-style Inn “THE LAKE kawaguchiko-kurashi” Accommodation Terms and Conditions
Scope of application
Article 1 Accommodation contracts and related contracts concluded between the whole-house rental old-style inn “THE LAKE Kawaguchiko Living” (hereinafter referred to as “this facility”) and guests shall be governed by the whole-house rental old-style inn “THE LAKE Kawaguchiko Living” accommodation agreement (hereinafter referred to as “these terms and conditions”). Any matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.
- If this facility accepts a special agreement to the extent that it does not violate laws and regulations and customs, the special agreement shall take precedence, regardless of the provisions of the preceding paragraph.
Application for accommodation contract
Article 2 Anyone who wishes to apply for an accommodation contract with this facility must provide the following items to this facility.
(1) Name, address, contact information, age, and nationality and passport number of the guest if foreign national.
(2) Date of stay and expected arrival time.
(3) Other information deemed necessary by the facility.
- If a guest requests to extend his/her stay beyond the date specified in the preceding paragraph 2 during his/her stay, the request will be accepted only if there is no reservation at the facility, and a new accommodation contract will be considered to have been made at the time of prepayment of the accommodation fee.
Conclusion of accommodation contract, etc.
Article 3 An accommodation contract will be considered to have been made when the facility accepts the application specified in the preceding article. However, this does not apply if the facility proves that it did not accept the application.
- When an accommodation contract is established pursuant to the provisions of the preceding paragraph, the application fee set by the facility must be paid by the specified date.
- The application fee shall be applied to the accommodation fee ultimately to be paid by the guest, and in the event of a situation to which the provisions of Articles 6 and 18 apply, it shall be applied to the penalty charge followed by compensation, with the remaining amount, if any, being refunded at the time of payment of the fee as provided for in Article 12.
- If the application fee under paragraph 2 is not paid by the date specified by our facility as provided for in the same paragraph, the accommodation contract shall become void. However, this shall only apply if our facility has so notified the guest when specifying the due date for payment of the application fee. (Special agreement not requiring payment of application fee)
- Even if our facility presents or provides an incorrect accommodation fee on the Internet site or by telephone, etc., and an application for and acceptance of an accommodation contract is made based on that accommodation fee, if the accommodation fee is significantly lower than the previous or next date, unless there is an indication of why the accommodation fee is significantly lower (such as “limited” or “special”), the acceptance will be considered as a mistake under the Civil Code, and the accommodation contract will be invalid and we will promptly notify you to that effect.
Special agreement not requiring payment of application fee
Article 4 Notwithstanding the provisions of paragraph 2 of the preceding article, our facility may enter into a special agreement not requiring payment of the application fee as set forth in the same paragraph after the contract is concluded.
- If, when accepting an application for an accommodation contract, our facility does not request payment of the application fee as set forth in paragraph 2 of the preceding article, or does not specify a due date for payment of the application fee, it will be treated as having accepted the special agreement as set forth in the preceding paragraph.
(Request for cooperation in infection prevention measures at the facility)
Article 4-2 This facility may request cooperation from those who wish to stay in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).
Refusal to enter into an accommodation contract
Article 5 This facility may not accept the entry of an accommodation contract in the following cases.
(1) When the application for accommodation does not comply with these terms and conditions.
(2) When the facility is fully booked and there are no rooms available.
(3) When it is deemed that the person seeking accommodation is likely to act in a manner that violates the provisions of laws and regulations, public order, or good morals in relation to their stay.
(4) When it is deemed that the person seeking accommodation falls under the following items (a) to (c).
a) An organized crime group as defined in Article 2, paragraph 2 of the Law Concerning Prevention of Unjust Acts by Organized Crime Members (Law No. 77 of 1991) (hereinafter referred to as an “organized crime group”), an organized crime member as defined in Article 2, paragraph 6 of the same Law (hereinafter referred to as an “organized crime member”), an associate member of an organized crime group, or a person related to an organized crime group, or other antisocial forces.
b) When an organized crime group or an organized crime member controls the business activities of a corporation or other organization.
c) When a corporation has an officer who is considered to be an organized crime member.
(5) When a person requesting accommodation has behaved in a manner that is a significant nuisance to other guests, or when a person requesting accommodation is deemed to be intoxicated and causing a significant nuisance to the neighborhood.
(6) When a person requesting accommodation is clearly recognized as carrying an infectious disease.
(7) When violent demands are made in relation to accommodation, or when an unreasonable burden is requested in relation to accommodation.
(8) When accommodation is not possible due to natural disasters, breakdown of facilities, or other unavoidable reasons.
(9) When the provisions of the Hotel Business Law Enforcement Ordinance stipulated by Yamanashi Prefecture apply.
(10) When a person who has applied for accommodation has made a concealed application for the purpose of obtaining personal profits, such as reselling or brokering the reservation for a fee.
(11) When a person brings in dangerous objects (stoves and other firearms, petroleum, firearms, swords, etc.) and items harmful to the human body.
(12) When a person who has been subject to Article 11 in the past.
Guest’s right to cancel the contract
Article 6 A guest may cancel the accommodation contract by notifying this facility.
- When a guest cancels the accommodation contract in whole or in part due to reasons attributable to the guest (excluding cases where this facility has requested payment of the application fee by specifying a due date pursuant to the provisions of Article 3, Paragraph 2, and the guest cancels the accommodation contract before payment), this facility will charge a penalty as stipulated in Article 13.
However, if the facility has agreed to a special agreement under Article 4, Paragraph 1, this will only apply if the facility has notified the guest of the obligation to pay a penalty when the guest cancels the accommodation contract.
- If the guest does not arrive by the following time on the day of accommodation without contacting the facility (if the expected arrival time is specified in advance, the time after that time), the facility may consider the accommodation contract to have been canceled by the guest and process it accordingly. 8:00 p.m. time in the facility’s location, or two hours after the expected arrival time
The facility’s right to cancel the contract
Article 7 The facility may cancel the accommodation contract in the following cases.
(1) When the guest is deemed to be likely to commit or has committed acts in violation of the provisions of laws and regulations, public order, or good morals in relation to the accommodation.
(2) When the guest is deemed to fall under the following items (a) to (c).
A. An organized crime group, a member of an organized crime group, associate members of an organized crime group, or persons related to an organized crime group, or other anti-social forces.
B. A corporation or other organization whose business activities are controlled by an organized crime group or a member of an organized crime group.
C. A corporation with an officer that is a member of an organized crime group.
(3) When the guest behaves in a manner that significantly inconveniences other guests.
(4) When the guest is clearly recognized as carrying an infectious disease.
(5) When violent demands are made in relation to the guest’s stay, or when the guest is asked to assume an unreasonable burden.
(6) When the guest is unable to provide accommodation due to a natural disaster or other force majeure.
(7) When the guest falls under a prefectural ordinance.
(8) When the guest fails to comply with prohibited actions (limited to those necessary for fire prevention) set forth in the usage regulations established by this facility, such as smoking in bed, tampering with firefighting equipment, etc.
(9) When it is discovered that the guest has violated any other items set forth in these terms and conditions.
- When this facility cancels the accommodation contract based on the provisions of the preceding paragraph, it will not charge the guest any fees for services that have not yet been provided, other than the accommodation fee.
Accommodation registration
Article 8 Guests must register the following information at the reception desk of this facility on the day of their stay.
(1) Name, age, sex, address, and occupation of the guest
(2) If the guest is not a Japanese national, nationality, passport number, place of entry, and date of entry
(3) Date of departure and scheduled departure time
(4) Other information deemed necessary by this facility
When a guest who is not a Japanese national stays at this facility, in addition to the name, address, occupation, etc., a copy of personal identification document that lists nationality and passport number and requests the presentation of a passport will be kept by this facility.
Guest room use hours
Article 9 Guests may use the guest rooms of this facility from 3:00 p.m. to 10:00 a.m. the following morning. However, if the guest stays consecutively, the guest room may be used all day except on the days of arrival and departure.
- Notwithstanding the provisions of the preceding paragraph, this facility may permit use of guest rooms outside the hours specified in the same paragraph. In such cases, the following additional fees will be charged.
(1) Early check-in: 5,500 yen per hour from 12:00 a.m. to 3:00 p.m.
(2) Late check-out: 5,500 yen per hour from 10:00 a.m. to 12:00 p.m. If the check-out time exceeds 12:00 p.m., the overnight rate will apply.
Observance of the rules of use
Article 10: Guests must comply with the rules of use established by this facility and posted within the facility.
Refusal to continue accommodation
Article 11: This facility may refuse to continue accommodation in the following cases, even during the accepted accommodation period.
(1) When any of the items (3) to (12) in Article 5 apply
(2) When the rules of use set forth in Article 10 are not followed
(3) When smoking in bed, tampering with firefighting equipment, etc., or other terms of use and prohibited acts set forth by the facility are not followed
Payment of charges
Article 12 Payment of accommodation charges, etc. shall be made by credit card in principle, or by bank transfer only if specified by the facility, after the guest has made a reservation or by the specified date requested by the facility. Even if the guest voluntarily does not stay after the facility has provided the guest with a room and made it available for use, the accommodation charge shall be charged.
Penalty Charges
Article 13 When an applicant for accommodation reservations cancels all or part of the reservation (including meals, ingredients, services, and purchases of goods reserved in advance), the facility shall charge a penalty charge as follows.
(1) Cancellation on the day of the stay: 100% of the basic rental fee for the whole building and the accommodation fee for each additional person. If the cancellation is made two days prior to the day before the stay, 100%. If it is made between 3 and 7 days prior, 75%. If it is made between 8 and 10 days prior, 50%. If it is made between 11 and 20 days prior, 20%.
(2) If the guest does not contact us and does not arrive by 8 p.m. on the day of the stay, or if there is no contact more than two hours after the scheduled arrival time (up to 8 p.m.), the reservation may be deemed to have been cancelled by the applicant and may be treated as such.
(3) If the number of days reserved is shortened, etc., a penalty charge will be charged based on the rate of one day (the first day) regardless of the number of days shortened.
(4) In the event that the contract is deemed to have been cancelled, and it is proven that the guest did not arrive without notifying the hotel due to a delay or non-arrival of a train, airplane, or other public transport, or other reasons beyond the guest’s control, the cancellation fee in (1) will not be charged. However, this only applies if the guest has notified the hotel.
| Accommodation contract cancellation date | No notice | On the day | 7 days before | 10 days before | 14 days before |
| Penalty | 100% | 100% | 75% | 50% | 20% |
Note: The percentage is the percentage of the cancellation fee relative to the accommodation fee. If the number of days reserved is shortened, the cancellation fee will be charged based on the ratio of one day (the first day) regardless of the number of days shortened. The cancellation date of the accommodation contract is the number of days calculated retroactively from the day before the date of accommodation.
Responsibility of the facility
Article 14: If the Facility causes damage to a guest in the performance or non-performance of the accommodation contract and related contracts, the Facility shall compensate for the damage. However, this does not apply if the damage is not due to reasons attributable to the Facility.
- The Facility has purchased simple accommodation liability insurance to deal with the unlikely event of a fire, etc.
Handling when the contracted room cannot be provided
Article 15 If the Facility is unable to provide the guest with the contracted room, the Facility shall, with the guest’s consent, arrange other accommodation with similar conditions as far as possible. - If the Facility is unable to arrange other accommodation, notwithstanding the provisions of the preceding paragraph, the Facility shall pay the guest a compensation fee equivalent to the penalty fee, and the compensation fee shall be applied to the amount of damages. However, if the inability to provide the room is due to reasons attributable to the Facility, the compensation fee shall not be paid.
Handling of Deposited Items, etc.
Article 16 As a general rule, our facility will not accept any goods, cash or valuables from guests. - We are not responsible for any loss, damage or other damage caused to goods, cash or valuables brought into our facility by guests.
Storage of Guests’ Luggage or Personal Items
Article 17 Valuables, except for the guest’s luggage, cannot be received or stored prior to the stay. - If a guest’s luggage or personal items are left behind at our facility after the guest checks out and the owner is identified, our facility will contact the owner and ask for instructions. However, if there are no instructions from the owner or the owner is not identified, we will store the items for seven days, including the day they were found, and then turn them over to the nearest police station.
- Our facility’s responsibility for storing the guest’s luggage or personal items in the cases of the previous two paragraphs shall be in accordance with the provisions of the previous article, paragraph 2.
Liability for Parking
Article 18: When a guest uses the parking lot of this facility, regardless of whether the guest has deposited the vehicle key, this facility is merely lending the space and is not responsible for managing the vehicle. However, if the facility causes damage intentionally or negligently in managing the parking lot, the facility shall be liable for compensation.
Liability of Guests
Article 19 If the facility suffers damage intentionally or negligently by a guest, the guest shall compensate this facility for the damage.
Applicable Law, Court of Agreed Jurisdiction
Article 20: Disputes regarding the accommodation contract between this facility and a guest shall be governed by Japanese law and shall be the exclusive court of jurisdiction of the district court or summary court with jurisdiction over the head office location of the organization operating this facility.
Date of Enactment: June 15, 2024